Terms and Conditions
These Conditions of Sale govern the sale of products by SodaStream Worldwide Trading Company ("SodaStream" or "we") to you.
Your order is an offer to SodaStream to buy the product(s) in your order. When you place an order to purchase a product from SodaStream, we will send you an e-mail confirming receipt of your order and containing the details of your order ("Order Confirmation E-mail"). The Order Confirmation E-mail is acknowledgement that we have received your order, and does not confirm acceptance of your offer to buy the product(s) ordered. We only accept your offer, and conclude the contract of sale for a product ordered by you, when we dispatch the product to you. Your contract is with SodaStream Worldwide Trading Company. SodaStream will provide the product(s) to you in conformity with this contract. Without affecting your right of withdrawal set out in section 2 below, you can cancel your order for a product at no cost any time before we dispatch your order.
You may complete the following cancellation form and email it to:
3.1 You have the right to return your order to us within 30 days of the date of delivery ("Return Period"), provided that the products you ordered have not been used or damaged and the security and seals are still intact. We cannot accept the return of any products which have been used or if seals has been removed. If you decide you wish to return your order, please notify us of your decision by contacting customer services on 0800 0858 373 or email us at customer.care-UK@sodastream.
3.2 In order to be eligible for a full refund, all products must be returned to us within the Return Period as outlined in clause 3.1 above and with packaging in a good and undamaged condition. Any products received by us after the Return Period will not be eligible for a refund. We will process your refund for products returned during the Return Period within 14 days of receipt. If the packaging is damaged or otherwise not in a reusable condition, you may be charged a fee for replacement packaging. We will deduct this fee from your refund.
3.3 Please note that it is your responsibility to ensure that products are returned to us with your order number so that we are able to identify your return. We strongly suggest that you use a form of recorded delivery as proof of return. If we do not receive your order number, we will not be able to issue you with a refund.
4.2 We list availability information for products sold by us on our website including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. As we process your order, we will inform you by e-mail as soon as possible if any products you order turn out to be unavailable and you will not be charged for those products. Your order will not be accepted until such time as we provide you with a delivery confirmation.
4.3 We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your right to have the products sent to you within a reasonable time. If the delay occurs before the products are dispatched, we will not charge you for the products until they are dispatched and you may cancel your order at any time prior to dispatch.
4.4 You must pay for the products before we deliver them.
5.3 Delivery time for orders within the UK is estimated to be within 2 to 3 working days after the order is placed, subject to demand and external factors. Deliveries to the highlands of Scotland can take in excess of 4 working days. Please note that unless otherwise stated on the website, delivery times are estimates only and are not guaranteed delivery times and should not be relied upon as such.
7.1 Nothing in these Conditions of Sale excludes or limits SodaStream’s liability for death or personal injury arising from SodaStream’s negligence, or its fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
7.2 To the fullest extent permitted by law, SodaStream expressly exclude all conditions, warranties and other terms that might be otherwise included by law. SodaStream does provide a product warranty, full details of the SodaStream product warranty can be found by clicking here.
7.3 The customer is responsible for using the SodaStream products in strict conformity with the instructions that are provide with the products. SodaStream excludes all liability that arises as a result of the customer's use of the product in non-conformity of the instruction manual provided. If for any reason you do not receive an instruction manual, you should notify us (using the details outlined below) and we will send you an instructions manual either electronically or by post as soon as practicable.
7.4 Subject always to condition 7.1 above, our maximum liability to you, whether in contract, tort (including negligence) or otherwise in relation to the products purchased by you shall be limited to the price you paid for the relevant products.
These conditions are governed by and construed in accordance with the laws of England, and the application of the United Nations Convention of Contracts for the International Sale of Goods is expressly excluded. We both agree to submit to the non-exclusive jurisdiction of the courts of England, which means that you may bring a claim to enforce your consumer protection rights in connection with these Conditions of Sale in England.
We reserve the right to make changes to our website, policies, and terms and conditions, including these Conditions of Sale at any time. You will be subject to the terms and conditions, policies and Conditions of Sale in force at the time that you order products from us, unless any change to those terms and conditions, policies or these Conditions of Sale is required to be made by law or government authority (in which case it may apply to orders previously placed by you). If any of these Conditions of Sale is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severed and will not affect the validity and enforceability of any remaining condition.
Rights under these Conditions of Sale only accrue to the person placing the order and entering these Conditions of Sale. Accordingly a person who is not a party to these Conditions shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of its Conditions, but this does not affect any right or remedy of a third party which exists or is available apart from that Act.
We do not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18 you may only buy from www.sodastream.co.uk with the consent of a parent or guardian. By submitting an order, you confirm that you are over the age of 18 years.
SodaStream is the trading name of SodaStream Worldwide Trading Company. Our registered office is at The Limes - 12 Dunstable Street Ampthill Bedfordshire MK45 2GJ, United Kingdom. If you wish to contact us and/or make a complaint, you can contact us on 0800 0858 373 or email us at customer.care-UK@sodastream.