We hope you're completely happy with your SodaStream bubbles, however, if you aren't, there's no need to worry. Just send your item back to us, in its original condition, with proof of purchase within 28 days (or 14 days for sale items) for an exchange or a refund. Your statutory rights are not affected. Please note for items where you have changed your mind you will need to cover the cost of sending the item back to us and be sure to obtain a proof of posting.

Faulty Items

We take great pride in everything we do and are just as disappointed as you when things aren’t up to scratch. If you have received something that isn’t up to the high standard please call our Customer Team on 0800 0858 373 or email customer.care-uk@sodastream.com where one of our Customer Team will be able to advise you on how to return your faulty goods.

Received the wrong item?

If you think you’ve received the wrong item or part of your order is missing then please contact our Customer Team on 0800 0858 373 or email customer.care-uk@sodastream.com.

Please note we currently cannot deliver to any address off the mainland UK, including Northern Ireland. Deliveries to the highlands of Scotland can take up to 4 working days.
Delivery time for orders within the UK is within 2 to 3 working days after the order is placed.

Home Delivery
Home Delivery is made within 3 working days by DPD. DPD will deliver your parcel between 08:00hrs - 20:00hrs. You will receive notification of your one-hour delivery window on the morning of delivery via Email and or SMS text notification. For further details please read our FAQs.
Cost of Home Delivery is £3.99

Gas Exchange Returns
If you're ordering gas exchange, a CollectPlus returns label will be sent with your order. This needs to be placed onto the box of your empty cylinder so it can easily be tracked back to us. Then simply return it to one of 5,500 CollectPlus stores.

Please make sure to obtain a proof of postage from Collect+ when returning your empty cylinders.

These Conditions of Sale govern the sale of products by SodaStream to you.

Please read these conditions carefully before placing an order with SodaStream. By placing an order with SodaStream, you signify your agreement to be bound by these conditions.

1 OUR CONTRACT

Your order is an offer to SodaStream to buy the product(s) in your order. When you place an order to purchase a product from SodaStream, we will send you an e-mail confirming receipt of your order and containing the details of your order (the "Order Confirmation E-mail"). The Order Confirmation E-mail is acknowledgement that we have received your order, and does not confirm acceptance of your offer to buy the product(s) ordered. We only accept your offer, and conclude the contract of sale for a product ordered by you, when we dispatch the product to you. Your contract is with SodaStream. Without affecting your right of withdrawal set out in section 2 below, you can cancel your order for a product at no cost any time before we dispatch your order.

You may complete the following cancellation form and email it to: customer.care-uk@sodastream.com

...................................................................................

CANCELLATION FORM

To: SodaStream

Address: The Limes - 12 Dunstable Street Ampthill Bedfordshire MK45 2GJ

Fax: 01223 293 167

Email: customer.care-uk@sodastream.com

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods,

Ordered on [*]/ received on [*]

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s): [where form is printed]

Date:

[*] Delete as appropriate. 

........................................................................................

2 RETURNS

Please review our Returns Policy which applies to products sold by SodaStream. In addition to your 28-day returns guarantee, customers in the European Union are entitled to a statutory withdrawal right of fourteen business days.

3 PRICING AND AVAILABLITY

All prices are inclusive of legally applicable VAT.

We list availability information for products sold by us on our website including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. As we process your order, we will inform you by e-mail as soon as possible if any products you order turn out to be unavailable and you will not be charged for those products.

Please note that unless otherwise stated on the website, delivery estimates are just that. They are not guaranteed delivery times and should not be relied upon as such.

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your right to have the products sent to you within a reasonable time. If the delay occurs before the products are dispatched, we will not charge you for the products until they are dispatched and you may cancel your order at any time prior to dispatch.

4 APPLICABLE LAW

These conditions are governed by and construed in accordance with the laws of England, and the application of the United Nations Convention of Contracts for the International Sale of Goods is expressly excluded. We both agree to submit to the non-exclusive jurisdiction of the courts of England, which means that you may bring a claim to enforce your consumer protection rights in connection with these Conditions of Sale in England.

5 AMENDMENTS TO THE CONDITIONS OF SALE

We reserve the right to make changes to our website, policies, and terms and conditions, including these Conditions of Sale at any time. You will be subject to the terms and conditions, policies and Conditions of Sale in force at the time that you order products from us, unless any change to those terms and conditions, policies or these Conditions of Sale is required to be made by law or government authority (in which case it may apply to orders previously placed by you). If any of these Conditions of Sale is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

6 WAIVER

If you breach these Conditions of Sale and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Conditions of Sale.

7 CHILDREN

We do not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18 you may only buy from www.sodastream.co.uk with the involvement of a parent or guardian.

8 OUR CONTACT DETAILS

SodaStream is the trading name of SodaStream Worldwide Trading Company. 

Our Commitment To Privacy

Your privacy is very important to us at SodaStream and its affiliates, hereinafter also "we" and/or "us" and/or "SodaStream"). To better protect your privacy we provide this notice ("Privacy Notice") explaining our information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personal data may be requested.

We strongly urge you read this notice and make sure you fully understand our practices in relation to personal data, before you access or use any of our services. If you read and fully understand this Privacy Notice, but remain opposed to our practices, you must immediately leave our website, and avoid or discontinue all use of any of our Services. Where you have read this notice but would like further clarification, please contact us at privacy@sodastream.com.

Important information

The purpose of this Privacy Notice is to provide you with clear explanation of what personal data we collect, when, why and how we collect, use and share your personal data and it explains your statutory rights. This Privacy Notice is not intended to override the terms of any contract you have with us, nor any rights you might have under applicable data privacy laws.

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information on our website or offline from those we actually know are under 13, and no part of our website is structured to attract anyone under 13. Parents and guardians should supervise their children's activities at all times. If we learn we have collected or received personal data from a person under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a person under 13, please contact us at privacy@sodastream.com.

Note that our website contains links to third party websites which we are not responsible for. Please review the privacy policies of such third party websites should you visit these websites. This Privacy Notice does not address the privacy or information practices of any third parties.

Our website uses cookies and other tracking technology to automatically collect certain data concerning its interactions with visitors. Some of this information may include personal data. We explain more about the information we collect using cookies and tracking technology in paragraph 10.

What information do we collect and how do we collect it?

Personal data is collected when you voluntarily submit it through a website form, if you register with or use one of our website or online services. Our website automatically collects certain data concerning its interaction with visitors that facilitate operation, management and planning. Some information that may constitute personal data (such as your browser type, operating system, IP address, domain name, number of times you visited the website, dates you visited the website, date and time of an online request, the time required to download information you requested, error codes generated while your browser is in contact with our website and the amount of time you spent viewing the website) may be collected via cookies and other tracking technologies, all on an anonymised basis. Aggregate Information (such as how many times visitors log onto our website) may also be collected. We explain more about our use of cookies and tracking technologies in paragraph 10.

If you register or contact us as an individual, we will collect your name, email address, telephone number, address information (together, "identification data"); information about your household ("household composition data"), the consumption habits of you and members of your household ("consumption data"), information about the device you use to access our website or online services ("device data"), payment and credit card information ("payment data"), information to set up and access your SodaStream account ("login data"); or

If you register or contact us on behalf of a company, we will collect company identification data, identification data from the company representative, company composition and consumption data, device data, payment data and login data.

If you contact us by other offline methods in order to buy our products or services or by using one or more of the contact means provided offline, we will collect identification and payment data as relevant for the sale and delivery of the goods and services or to respond to your query or complaint and, as far as necessary, for the handling and fulfilment of the order and ongoing provision of our services.If you engage with us through social media e.g . Water Blog, Recipe Site, Facebook, Pinterest, Twitter, we collect login information and any personal data you voluntarily provide, such as opinions in blog or recipe entries, or messages you post on our social media pages. If you upload content, including your personal data, to a social network and then tag our website, your submission will be subject to that social network's terms of use and privacy notice, even where you post on an official SodaStream page on the social network. We do not have control over these terms of use and privacy policies, and have not reviewed their adequacy. You should therefore review these before submitting any personal data.If you apply to one of our open positions published in our careers sites, by sending us contact details and CV ("applicants personal data") via the relevant application on our website, or through any other means provided by us (e.g . social media), we will collect such applicants personal data in order to process your application.How do we use your personal data?

To provide our products and services

We collect personal data in order to offer our products and/or services and their functions. We may use the information collected in order to validate your order or subscription, to process your payment (for instance of a monthly fee in the case of a subscription) and to provide the products and services that you requested, ordered or to which you subscribed. We will also use your personal data as far as necessary for the handling and fulfilment of your order as well as to provide customer support.

We also use this information for customer management purposes, to maintain our relationship with you, with a view to providing stellar customer experience.

To verify your identity

We may use the information collected from you to verify your identity. We may also use this information to establish and set up your account, verify or re-issue a password, log your activity and contact you from time to time;

For internal business purposes such as:

to improve our products in order to make them fit for our customers' needs and to draw insights in relation to possible improvements;to improve our services to you and customize your browsing experience. Some of the information (particularly the information collected by cookies and other tracking technology) helps us improve our website; andto track any fraudulent activities and other inappropriate activities and monitor content integrity on our website.

To process job applications

We collect applicants personal data solely for SodaStream's internal recruitment purposes including for: identifying applicants, evaluating their applications, making hiring and employment decisions, and contacting applicants by phone or in writing.

To communicate with you

We use your personal data to respond to your queries and/or complaints about our products or services, and to provide you important information about your account and your products e.g. to inform you that your payment has been accepted or your order has been processed.

Carrying out Direct Marketing:

We may use your personal data, including information related to your order, such as your address for direct marketing purposes. We may for example send you emails to inform you of news and updates about our products and services. This may be in the form of email, post, SMS, telephone or targeted online advertisements. Where required by law, we will obtain your consent prior to sending you such marketing information.

To protect your privacy and ensure you have control over the use of your personal data, we will always give you the opportunity to "opt out" of direct marketing when you contact us in relation to a product or service or you receive any email, text or other direct marketing communication.

You have a right to prevent direct marketing of any form at any time - this can be exercised by following the opt-out link attached to each communication, by changing privacy settings within your SodaStream account or by sending an email to privacy@sodastream.com. If you want to review or update the information you have provided us, you can click "my profile" at our website's home page, and edit the information. If you have not been asked already to provide your email address and a password, we will ask you to do it before changes are made, so as to prevent others from accessing and altering your personal data.

Based on the information we have about you, we take steps to limit direct marketing to a reasonable and proportionate level, and to send you communications which we believe may be of interest or relevance to you, based on the information we have about you.

Legal basis for processing personal data:

We will only collect, use or share your personal data for the purposes set out in this Privacy Notice where we are satisfied that:

our use of your personal data is necessary to perform a contract or take steps to enter into a contract with you. For example, in order to provide our product and our services it will be necessary for us to process certain personal data such as your address, phone number, identification data and payment data to create your user account or fulfil your order. Also, we carry out this processing for the purpose of knowing our customer and maintaining our relationship with you, with a view to providing a stellar customer experience; or

our use of your personal data is necessary to support legitimate interests that we have as a business to provide products and services to our customers, provided it is conducted at all times in a way that is proportionate, and that respects your privacy rights. For example, we strive to always improve our products and services in order to make them fit our customers' needs. For this reason, we process personal data such as consumption habits, device information and household composition and draw insights in relation to possible improvements; or

our use of your personal data is necessary to comply with a relevant legal or regulatory obligation that we have. For example, to maintain appropriate business records, to comply with lawful requests by public authorities and to comply with applicable laws and regulations or as otherwise required by law; or

you have provided your consent to us using your personal data for that purpose (e.g . where you provide us with marketing consents or opt in to additional services).

Where the basis of processing is your consent, you have the right to withdraw your consent, and therefore prevent that processing, at any time.

How we protect and store your personal data:

Data Security

To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect. Some of the steps we take are: placing confidentiality requirements on our staff and service providers; destroying or permanently anonymising personal data if it is no longer needed for the purposes for which it was collected. Sodastream will comply with applicable laws in the event of any breach of the security, confidentiality or integrity of your personal data and, where we consider appropriate or where required by applicable law, notify you via email, text or conspicuous posting on our website in the most expedient time possible and without unreasonable delay, in so far as it is consistent with (i) the legitimate needs of law enforcement, or (ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.

However, the security of personal data depends in part on the security of the device used to communicate with us, the security you use to protect your login information, and the security provided by your internet access service provider. We make commercially reasonable efforts to make the collection and security of information consistent with this Privacy Notice and all applicable laws and regulations. Where you have a SodaStream username, login or password, you are responsible for keeping this information confidential. We ask you not to share a username, login or password with anyone.

Data Retention

We may retain your data as long as necessary to provide our products and services, and beyond such time to the extent legally permitted and based on our legal obligations (e.g . in relation to invoice retention) or legitimate interests (eg in retaining data for the purposes of responding to possible disputes or complaints or for possible reactivation of subscriptions).

In addition, we maintain a data retention policy which we apply to information in our care. Where your data is no longer required we will ensure it is securely deleted or anonymised.

Please note that SodaStream may retain applicants personal data submitted to it for no longer than two years after the applied position has been filled or closed. This is done so we could re-consider applicants for other positions and opportunities at SodaStream; so we could use their information as reference for future applications submitted by them; and in case the applicant is hired, for additional employment and business purposes related to his/her work at SodaStream. If you previously submitted applicants personal data to SodaStream, and now wish to access it, update it or have it deleted from SodaStream's systems, please contact us at privacy@sodastream.com.

We may share your personal data

SodaStream may share your personal data with third parties (or otherwise allow them access to it) only in the following manners and instances:

to other SodaStream affiliates for the purposes mentioned in this Privacy Notice.

with any third parties to whom the relevant SodaStream entity subcontracts all or part of this processing. The purpose of this transfer will be to help manage our business and deliver services. For instance, we may transfer your personal data to a service provider to the extent necessary to complete an order and deliver your product. Other instances may include transfers to e-marketing service providers, hosting providers and any other relevant roles. Note that we will never sell your personal data to a third party. These third parties have agreed to confidentiality restrictions and use any personal data we share with them or which they collect on our behalf solely for the purpose of providing the contracted service to us.

where permitted by local data protection laws, SodaStream may disclose or otherwise allow others access to your personal data pursuant to a legal request, such as a subpoena, legal proceedings, search warrant or court order, or in compliance with applicable laws, if we have a good faith belief that the law requires us to do so, with or without notice to you. If warranted, we may also allow access to this information in special emergencies where physical safety is at risk.

we may disclose any personal data or other information obtained from or about you, to third parties in connection with a merger, acquisition, bankruptcy or sale of all or substantially all of our assets, to the extent that this is necessary for the process.

Transferring personal data globally

Your personal data may be transferred and stored outside your place of residence, that are subject to different standards of data protection. In particular, if you live in the EU, you should be aware that your personal data may be shared with, and transferred to, SodaStream affiliates and third-party service providers who are located outside the EU. We will take appropriate steps to ensure that transfers of personal data are in accordance with applicable law and carefully managed to protect your privacy rights and interests and transfers are limited to countries which are recognised as providing an adequate level of legal protection or where we can be satisfied that alternative arrangements are in place to protect your privacy rights. To this end:

we will ensure that transfers within SodaStream and its affiliates will be covered by an agreement entered into by members of SodaStream Group (an intra-group agreement) which contractually obliges each member to ensure that personal data receives an adequate and consistent level of protection wherever it is transferred within the Group;

where we transfer your personal data outside SodaStream or to third parties who help provide our products and services, we will obtain contractual commitments from them to protect your personal data. Some of these assurances are well recognised certification schemes like the EU - US Privacy Shield for the protection of personal data transferred from within the EU to the United States; or

where we receive requests for information from law enforcement or regulators, we will carefully validate these requests before personal data is disclosed.

You have a right to contact us for more information about the safeguards we have put in place (including a copy of relevant contractual commitments) to ensure the adequate protection of your personal data when this is transferred as mentioned above.

Use of Cookies and Other Tracking Technologies

SodaStream uses certain monitoring and tracking technologies (such as cookies, beacons, pixels, tags and scripts). These technologies are used in order to maintain, provide and improve our services on an ongoing basis, and in order to provide our customers with a better experience. For example, thanks to these technologies, we are able to maintain and keep track of our customers' preferences and authenticated sessions, to better secure our services, to identify technical issues, user trends and effectiveness of campaigns, and to monitor and improve the overall performance of our services.

Please note that third party services placing cookies or utilizing other tracking technologies through our services may have their own policies regarding how they collect and store information. Such practices are not covered by our Privacy Notice and we do not have any control over them.

Cookies

Our website uses cookies, web beacons and similar technologies ("Cookies") to track information provided to us by your browser when you use our website. Cookies are small text files containing small amounts of information which are downloaded and may be stored on any of your devices that enable internet usage e.g. your computer, smartphone or tablet - like a memory for a web page. We use several different types of cookies.

We use the following cookies on our website:

necessary cookies

Necessary cookies are essential and help you navigate our website. This helps to support security and basic functionality and are necessary for the proper operation of our website, so if you block these cookies we can't guarantee your use or the security during your visit.

functionality cookies

Functionality cookies are used to provide you the best user experience. These cookies are, for instance, used to personalise content for you in line with your location. It also allows our website to remember choices made (like turning off use of cookies or which location you have previously selected) to provide more personal features.

performance cookies

Performance cookies help us to understand the behaviour of users of our website. This allows us to continuously improve our website to provide the best information in support of our project aims. These cookies are also used to help us understand how effective our website is. For instance these cookies tell us which pages visitors go to most often and if they get error messages from web pages.

All of the Cookies are managed by third parties, and you may refer to the third parties' own website privacy notifications for further information. In particular, we use Google Analytics, which allow us to assess how you and other web users use our website, and this information is essential in helping us to continuously improve our website's functionality. They can be preserved from 30 minutes to two years. The information generated by these cookies about your use of our website (including your IP address) will be transmitted to and stored by Google Inc on servers in the United States.

Control your cookie settings:

Once you have given us your agreement to the use of cookies, we shall store a cookie on your computer or device to remember this for next time. Internet browsers allow you to change your cookie settings, for instance to block certain kinds of cookies or files. You can therefore block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies, you may not be able to access all or parts of the website, due to the fact that some may be functionality cookies. further information about deleting or blocking cookies, please visit: http://www.allaboutcookies.org/manage-cookies/.

Your rights in relation to your personal data

Subject to paragraph 11.2, certain exemptions, and in some cases dependent upon the processing activity we are undertaking, you have the following rights in this paragraph:

to request that we provide you with a copy of your personal data that we hold and you have the right to be informed of; (a) the source of your personal data; (b) the purposes, legal basis and methods of processing; (c) the data controller's identity; and (d) the entities or categories of entity to whom your personal data may be transferred;

to request that we cease processing your personal data, in whole or in part, as you direct us, for any purpose, save to the extent it is lawful to do so without consent;

to request that we restrict the processing of your personal data where: (a) the accuracy of the personal data is contested; (b) the processing is unlawful but you object to the erasure of the personal data; (c) we no longer require the personal data for the purposes for which it was collected, but it is required for the establishment, exercise or defence of a legal claim;

to request that we erase your personal data in limited circumstances where it is no longer necessary in relation to the purpose(s) for which it was collected or processed;

to challenge processing which we have justified on the basis of a legitimate interest;

to request that we not transfer your personal data to unaffiliated third parties for the purposes of direct marketing or any other purposes;

to request that we change the manner in which we contact you for marketing purposes;

to request that we correct any errors in your personal data;

to request that we update your personal data as required. Note that you may also correct, update or remove certain parts of such personal data by yourself, or completely deactivate your SodaStream account, through your account settings;

to request that we update your personal data as required. Note that you may also correct, update or remove certain parts of such personal data by yourself, or completely deactivate your SodaStream account, through your account settings;

to obtain a copy of the safeguards under which your personal data is transferred outside the EU; and

to lodge a complaint with your local supervisory authority for data protection.

We may ask you for additional information to confirm your identity and for security purposes, before disclosing the personal data requested to you. We reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive.

Changes to this Privacy Notice

We may update and change this privacy statement from time to time, to keep it up to date with legal requirements and the way we operate our business. Please regularly check these pages for the latest version of this Privacy Notice.

Contact information

If you have any questions about this Privacy Notice or wish to exercise any of your rights as described in paragraph 11, you can contact us at:

email address: privacy@sodastream.com

We will attempt to resolve any complaints regarding the use of your Personal data in accordance with this Privacy Notice.

For EU Member State residents, you also have a right to lodge a complaint with your national data protection supervisory authority at any time. However, we encourage you to first contact us.

Sparkle Saver's Subscription Plan Agreement

IMPORTANT: PLEASE READ THE FOLLOWING TERMS FOR YOUR SUBSCRIPTION PLAN CAREFULLY

1. These Terms

1.1. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide the Sparkle Saver’s subscription service ("Plan") to you, how you and we may change or end the service, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss (see Section ‎2 below).

1.2. These terms together with our website Terms and Conditions, our Privacy Policy and the terms of your selected Plan (these “Terms”), will form our agreement and will govern your use of the Service and where applicable Goods provided under the Plan (both as defined below). By choosing to subscribe to a Plan, you agree to these Terms.

1.3. As used in these Terms, the “Service" means the subscription for the provision of CO2 Gas for SodaStream sparkling water makers (“Machines”), under the terms of your chosen Plan, all as described in these Terms.

1.4. These Terms will apply in addition to, but shall not supersede, any other terms and conditions applicable to the use of: SodaStream cylinders containing the CO2 gas content (“CO2 Gas” and the “Cylinder”), and/or any other supplementary SodaStream product delivered to you for free under your chosen Plan (such supplementary products, together with the CO2 Gas, (the “Goods”).

1.5. When you place your order, you will provide certain personal information to us. Our Privacy Policy forms part of these Terms and will explain how we will collect and use your information. It is important that you read our Privacy Policy in full which can be found on our website by clicking on the following link: Privacy Policy

1.6. We may make changes to these Terms from time to time for any of the following reasons:

1.6.1. a change in permitted payment methods;

1.6.2. a change in delivery process;

1.6.3. to reflect a new or change to applicable law and/or regulatory requirements and/or recommendations including a voluntary code;

1.6.4. a change and/or development to the Service and/or its operation for example including without limit the number of Cylinders in each Parcel;

1.6.5. to make the Terms clearer or more favourable to you; or

1.6.6. to rectify any genuine mistake. As we provide the Services on an on-going basis and we cannot foresee what may change in the future, it is possible that we may need to make changes for other reasons. Except for changes of the types listed above no variation or amendment to these Terms shall be binding unless agreed by both of us.

1.7. Where we make a change to these Terms we will notify you of the change at least 30 days before making a change, unless the change is to your benefit, in which case we may make the change immediately and advise you of it within 30 days of such change. You may exercise your right to terminate your Plan at any time in accordance with section 8 of these Terms if you do not wish to agree to the changes. We will post updated versions of the Terms on the SodaStream website at: https://www.sodastream.co.uk (“our Website”).

1.8. When we use the words "writing" or "written" in these Terms, this includes emails.

2. How to Contact Us

2.1. SodaStream Worldwide Trading Company, trading as SodaStream UK is part of the SodaStream group operating worldwide. Our corporate number is BR007226 and our offices are located at The Limes, 12 Dunstable Street, Ampthill, MK45 2GJ. Our registered VAT number is 819 1952 09.

2.2. In the event you wish to make a complaint or wish to contact us for any other reason you can contact us by telephoning our customer service team at 0800 08858373 (Local Rate) or by writing to us at customer.care-uk@sodastream.com.

2.3. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

3. The Services

3.1. We will provide you with ongoing CO2 Gas supply using Cylinder exchanges. The exchange will be performed in parcels, each parcel containing such number of Cylinders as required according to your Plan (“Cylinder Parcel”). Upon placing your initial order you will receive your first Cylinder Parcel to the delivery address specified by you while subscribing to your selected Plan and placing your initial order.

3.2. Thirty (30) days after you receive your first Cylinder Parcel (the “Initial Cylinder Parcel”), you may request CO2 Gas refills, by placing an order for the exchange of the Initial Cylinder Parcel and any additional Cylinder Parcel delivered to you under the Plan. Cylinders can only be exchanged in parcels, equivalent to the number of Cylinders received according to the Plan. This means that if you receive four (4) Cylinders in the Cylinder Parcel, you must return four (4) Cylinders. The Initial Cylinder Parcel and any subsequent exchange Cylinder Parcel shall include a Collect + label for the return of either the Initial Cylinder Parcel or any exchange Cylinder Parcel in your possession under the Plan.

3.3. After you receive an exchange Cylinder Parcel you MUST return any Cylinders in your possession that you have received under your Plan (either empty or full) within thirty (30) days using the return label provided to you together with the exchange Cylinder Parcel, using the Collect+ store. To locate the closest depot to your home, please click on the following link https://www.collectplus.co.uk/store-locator?v=2.

3.4. In the event you fail to return all or any part of the used Cylinders, we will contact you and ask you to send the missing Cylinders. Should you fail to return the missing Cylinders within thirty (30) days as set out in Section 3.3 above we will charge you for the missing Cylinders in accordance with Section 8.9 below.

3.5. The Services will be subject to payment of a fee as applicable to your Plan according to the preferred method of payment described in Section 4 below (the “Fee”). 3.6. Payment of the Fee for a consecutive period of twelve (12) months (a “Subscription Period”) will entitle you, during the Subscription Period: (i) to ongoing CO2 Gas supply (up to the Cylinder limit applicable to your selected Plan for each twelve (12) month period) through the Cylinder exchange described in these Terms; (ii) promotional offers which may be made available at the time you subscribe to your Plan or to members from time to time, if any.

3.7. The Services shall continue for as long as you continue to pay the Fee and until terminated in accordance with these Terms. Each Subscription Period will automatically renew for additional consecutive twelve (12) month periods, until either cancelled or terminated according to these Terms (all Subscription Periods together shall be the “Term”).

3.8. If your Plan has concluded before the lapse of a Subscription Period, this could be where you have received all of the Cylinders due to you under your Plan, for example, if you have requested more than two (2) Cylinder exchanges in addition to the Initial Cylinder Parcel, during a twelve (12) month period, you will be required to confirm the renewal of your Plan upon placing the order for the exchange which exceeds your Cylinder allowance under the Plan and pay the Fee for the new Subscription Period. We will contact you prior to such renewal.

3.9. You will ensure that, upon their return, empty Cylinders are in substantially the same condition as when you received them and full Cylinders (if any) are in their original packaging with the original tamper proof seal intact. You shall not be entitled to exchange Cylinders found by SodaStream to be damaged or tampered with in any way and SodaStream may, at SodaStream’s discretion, charge you for such Cylinders as if they were missing Cylinders according to Section 8.9 below.

3.10. Any rights to CO2 Gas refills or exchanges and any other rights existing under your Plan at the end of each Subscription Period will not accumulate to the next Subscription Period during the Term.

4. Payment

4.1. The fee payable for the Plan during the Subscription Period ("Fee") is inclusive of all taxes (including VAT).

4.2. Payments can be made by credit card Visa, MasterCard or American Express and can be made in either one payment at the time you sign up, or in three (3) equal monthly instalments during the first three (3) months of each Subscription Period. If the fee is paid in instalments, the first payment will be made at the time you sign up. You may change your payment method at any time by notifying our Customer Service team at 0800 08858373 (Local Rate) of your preferred method of payment (“Payment Method”).

4.3. You consent to us collecting the Fees and other fees due in connection with the Plan according to the selected Payment Method. You can cancel this authority at any time by notifying us, or your credit card provider. If you contact your credit card provider to cancel this authority, please tell us. You will remain liable for any amounts due under the Plan and will have to pay us by an alternative method as shall be requested by us.

4.4. Any credit card details will be encrypted during all transmissions for security purposes.

4.5. Depending on the payment establishment or payment service provider, payment by credit card may require an authorisation. In the event SodaStream does not receive such authorisation, SodaStream may cancel your Plan and any outstanding order.

4.6. To ensure that your Payment Method is not being used without your consent, we may validate name, address and other personal information supplied by you during the order process against appropriate third party databases in accordance with Section 11 below. In performing these checks personal information provided by you may, in accordance with Section 11 below, be disclosed to a registered credit reference agency which may keep a record of that information. By accepting these Terms, you acknowledge that such checks may be made, all subject to SodaStream’s Privacy Policy.

4.7. No order will be dispatched or delivered until payment is received or payment has been authorised or processed at SodaStream’s discretion. The data registered by our payment system constitutes full proof of the financial transactions. For clarification purposes, the Initial Cylinder Parcel will not be dispatched until payment of the Initial Fee is received by SodaStream.

4.8. If the Fee is not received on the due date due to insufficient funds, or otherwise, and you have not told us that you want to end your subscription, we will make reasonable attempts to contact you to ascertain why the payment has not been made and when you are able to make it. We may attempt to take payment again from your credit card under the payment authority, but no more regularly than every three (3) days until the missed payment is made, but we will not do so if you have asked us not to. In such cases we may, upon giving you reasonable notice in advance, suspend your access to the Service for a period of thirty (30) days in order to allow you to set up a valid Payment Method. This may result in a change to your payment dates. You will remain responsible for any unpaid Fees. In the event you do not set up a valid Payment Method during such thirty (30) day period, SodaStream may terminate your subscription according to these Terms.

5. Orders

5.1. To subscribe to a Plan and use the Service, you must register and create a login for the SodaStream web shop, set up a Payment Method, choose a Plan, read and agree to these Terms and Privacy Policy.

5.2. Orders of CO2 Gas and Cylinder exchanges may take place, either online through our Website or by calling SodaStream customer service at 0800 08858373 (Local Rate).

5.3. Under the Plan, Your order constitutes an offer to SodaStream to buy the Goods(s) and subscribe for the Services included in your order. When you place an order, we will send you an e-mail confirming receipt of your order, containing the details of your order (the "Order Confirmation"). The Order Confirmation is an acknowledgement that we have received your order, it does not confirm our acceptance of your offer to buy the products(s) or the Services ordered.

5.4. Your offer is only deemed accepted when we dispatch the Goods to you.

5.5. Your Plan will commence on the date we dispatch the Initial Cylinders Parcels. We will notify you in writing once we have dispatched your order and the estimated time for delivery.

5.6. To end your Plan or cancel an order you must tell us by either calling 0800 0858 373 or complete the cancellation/ termination form found at our Website at https://sodastream.co.uk/pages/legal and email it to: customer.care-uk@sodastream.com:

5.7. We will send you an acknowledgement of receipt by email.

6. Cancellation during Cooling off Period

6.1. You have a right to cancel your order or Plan anytime up to 30 days from the date you receive your Initial Cylinder Parcel ("Cooling off Period").

6.2. To exercise your right to cancel please notify us of your decision to cancel by contacting us using the contact details set out in these Terms or as shown on our Website.

6.3. To meet the cancellation deadline it is sufficient for you to send your cancellation notice to us before the Cooling Off period has expired.

6.4. If you cancel your Plan during your Cooling off Period you are responsible for returning the Cylinders and any Goods provided under the Plan without undue delay and no later than thirty (30) days of telling us you wish to cancel the agreement. Please follow the returns process stated on our Website. You may return using by using the Collect + labels and returning the parcel to the Collect + store. To locate the closest Collect + plus collection point to your home, please click on the following link https://www.collectplus.co.uk/store-locator?v=2. If you are unsure on how to return the Cylinders and any Goods please contact us.

6.5. If you cancel your Plan during your Cooling off Period, we will refund to you all payments received from you, including the costs of delivery of any Cylinders or Goods provided that the Cylinders or Goods are returned to us unused, in their original packaging and Cylinders are with the original tamper proof seal intact.

6.6. We will issue your refund no later than fourteen (14) days after the day we received the Cylinders and any Goods back, or you provided us with evidence of posting or informed us of your decision to cancel. We will refund you using the same Payment Method you used to place your order.

6.7. You will ensure that, upon their return, Cylinders and any Goods are in substantially the same condition as when you received them, unused and in their original packaging and Cylinders are with the original tamper proof seal intact. You shall not be entitled to receive a refund for any Cylinders or Goods found by SodaStream to have been used, not in their original packaging, their seal removed or that were damaged or tampered with in any way.

6.8. Where Cylinders or Goods returned are found by SodaStream to have been used or not in their original packaging, or tampered with, or their seal has been removed then SodaStream will charge you for the Cylinders, using their retail price in effect at that time, using the same Payment Method you used to place your order. Where on cancellation you are due a refund, then SodaStream may reduce the amount of any refund that may be due to you by an amount equivalent to the cost of the Cylinders.

6.9. Our Website is solely for the promotion of our products and services in mainland UK. Unfortunately, we do not accept orders from or deliver to addresses outside the mainland UK.

7. Delivery

7.1. SodaStream will provide your CO2 Gas refills under the Plan subject to the receipt of the Fee and subject to stock availability, factors beyond SodaStream’s reasonable control and finance validation checks that SodaStream, in its absolute discretion, deems to be necessary and makes as set out in Section 4.

7.2. SodaStream will not be responsible for late delivery under the Plan, or not supplying any part of your order, if this is caused because you did not give us the information we need to process and/or fulfil your order. SodaStream and/or companies authorised by SodaStream may contact you by SMS, telephone and/or email with information regarding your order and delivery in accordance with Section 11 below.

7.3. We list availability information related to the Goods on our Website. Beyond what we state on our Website, we cannot be more specific about availability. As we process your order, we will inform you by e-mail as soon as possible if any Goods you order turn out to be unavailable and you will not be charged for those Goods.

7.4. In the event that CO2 Gas or stocks of Cylinders turn out to be insufficient for all deliveries to be affected on a certain time for reasons beyond its control, you agree that SodaStream is entitled to defer delivery at SodaStream’s discretion. SodaStream will act reasonably and will do its best to fulfill the orders on time.

7.5. Please note that unless otherwise stated on the website, delivery estimates are not guaranteed delivery times and should not be relied upon as such.

7.6. We will not be held responsible for any delay or failure to comply with our obligations under these Terms if the delay or failure arises from any event or situation which is beyond our reasonable control. If an event of this sort occurs then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. If there is a risk of substantial delay you may contact us to end our agreement and receive a refund for the Fee actually paid by you from the date you place your order for any undelivered Goods or Services and until the effective time you end your agreement with us. This condition does not affect your right to have the Goods and Cylinder Parcels sent to you within a reasonable time.

7.7. You may contact SodaStream’s Customer Support: customer.care-UK@sodastream.com for information regarding delivery dates and status.

8. Ending your Subscription

8.1. Without affecting your right of cancellation during the Cooling Off Period under section 6 you may terminate your Plan at any time by notifying us by email, calling us or by writing us.

8.2. If you terminate the Plan during a Subscription Period (a) without ordering CO2 Gas refill and exchange Cylinder Parcels (i.e. you only received the Initial Cylinder Parcel under the Plan); and (b) without using the extended warranty rights under Section 10.3; then your account will automatically close and we will refund you the pro rata portion of the Fee for any remaining months under the Subscription Period. For illustration purposes only, if the Subscription Fee is GBP £ 99.99, and you cancelled the Plan, without any Cylinder Parcel exchange and without using the extended warranty, after four (4) months (i.e. eight (8) full months of the Subscription Period remain), then we will refund you as follows: (GBP £99.99 divided by 12) multiplied by 8 = GBP £ 66.66. In this example, you would be entitled to a refund of GBP £ 66.66.

8.3. If you choose to terminate your Plan after the Cooling Off Period and you have either (a) placed an order for CO2 Gas refill and received an exchange Cylinder Parcel; or (b) used the extended warranty rights under Section 10.3, your account will be closed and you will not be entitled to any refund.

8.4. If you terminate your subscription to your Plan under this Section you will remain responsible for any Missing Cylinders and you will be required to pay for such missing Cylinders as stated in Section 8.11 and 8.10 below. We may offset the fee for any Missing Cylinders from any refund due to you under Section 8.2 above, if any.

8.5. SodaStream reserves the right to terminate your Plan in the event of the Following:

8.5.1. your Payment Method fails according to Section 4.8 above and you do not make any payment when it is due and you still do not make payment within three (3) days of us reminding you that payment is due;

8.5.2. we are not able to validate your personal information and delivery address;

8.5.3. address change to an area in which there is no carrier coverage (i.e. Scotland, Ireland or any other area outside the UK mainland);

8.5.4. you do not comply with these Terms; or

8.5.5. you are engaged in illegal or fraudulent use of the Services or Goods;

8.6. Upon termination of your Plan for any reason whatsoever, you will return all Cylinders in your possession no later than thirty (30) days following such termination. Please call customer services on 0800 0858 373 or email us at customer.care-UK@sodastream.com for a return label.

8.7. SodaStream agrees to pay the costs of Cylinder returns solely in the event of the following:

8.7.1. the Goods are defective;

8.7.2. there is a delay in delivery due to events outside our control;

8.7.3. SodaStream terminates the Services for all its customers.

8.8. If you are responsible for the costs of return and we are collecting the Cylinders from you we will charge you the direct cost to us of collection.

8.9. To the extent there are missing or damaged Cylinders, or in the event that no Cylinders are returned to us in a satisfactory and re-useable condition according to these Terms of Use (the “Missing Cylinders”), you agree to pay us the value of an empty Cylinder (without the CO2 Gas contents) in amount equal to £10 for each missing Cylinder.

8.10. A Cylinder that is not returned in good and usable condition according to Section 3 above or which is not returned within thirty (30) days from the end of the Term shall be regarded as a missing Cylinder.

8.11. You agree that SodaStream may its discretion (which shall not be unreasonably exercised) charge you any amount that is due and payable under the Plan and these Terms using your selected Payment Method. Amounts due may include without limit Missing Cylinders.

9. Cylinder Ownership

9.1  The Cylinders containing CO2 Gas are provided to you pursuant to the User License Agreement that accompanied the machine It enables you to receive the CO2 Gas contents during the Term. You hereby acknowledge that the Cylinders will remain at all times the sole and exclusive property of SodaStream. You and/or anyone on your behalf will not have and/or claim to have any additional rights with respect to the Cylinders other than the usage rights specifically granted under these Terms.

9.2. To protect your safety and health, the Cylinders shall be refilled and maintained solely by SodaStream and you will return empty Cylinders to SodaStream for CO2 Gas refills and maintenance purposes. Unauthorised refilling of Cylinders by third parties could be risky, may violate the law and infringes SodaStream's rights.

10. Our responsibility for loss or damage suffered by you.

10.1. Please see the applicable warranty documentation attached to each of the Goods and the Cylinders. This information is also posted on our Website www.sodastream.co.uk, which is without prejudice to any of your statutory legal rights as provided for in the legislation on the sale of consumer goods.

10.2. Our warranty for the Cylinders will only apply to Cylinders refilled by SodaStream and bearing a SodaStream tamper proof valve seal.

10.3. Should you own any one of the following Machines: Power, Crystal, Spirit One Touch, Spirit, Source, Jet, Cool, Play and Genesis and if during the Term you register your Machine on our Website at https://sodastream.co.uk/pages/register-your-product, you will be entitled to the benefit of a warranty for an extended period, so that your warranty for the Machine will apply until the earlier of: (i) the lapse of the Term; (ii) ten (10) years from the date the warranty agreement for your Machine was executed. Please be advised that you will not be able to enjoy the extended warranty during the first 30 days following the date your first Subscription Period commenced.

10.4. We will only be responsible for loss or damage you suffer that is a foreseeable result of us breaking these Terms or our failing to use reasonable care and skill. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time our agreement was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

10.5. We do not exclude or limit our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; and for breach of your legal rights in relation to the Service or Goods. For example, we are not permitted to exclude our liability to you if the Service or Goods we supply are not of satisfactory quality, or are not fit for purpose or do not match the description.

11. How we will use your personal information

11.1. We will use personal information you provide to us in accordance with our Privacy Policy: to supply the Services and Goods to you (and, in this context, to process payment of the Fee); and to give you information about similar products and services that we provide, You may stop receiving this at any time by contacting us at customer.care-UK@sodastream.com.

11.2. We will only give your personal information to other third parties where the law either requires or allows us to do so, in accordance with our Privacy Policy.

12. Miscellaneous

12.1. This agreement is between you and us. No other person shall have any rights to enforce any of its terms.

12.2. These Terms are governed by and shall be construed in accordance with the laws of England and Wales which means that you may bring a claim to enforce your consumer protection rights in connection with these Terms in England or Wales. If you live in Scotland you can bring legal proceedings in respect of these Terms in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of these Terms in either the Northern Irish or the English courts.

12.3. We do not sell products for purchase by children. You must be at least eighteen (18) years old and a resident in the UK.

12.4. To find more information about our Service or if you need assistance with your account, please contact customer.care-UK@sodastream.com.

12.5. In the event of any conflict between these Terms and information provided by Customer Support or other portions of our website, these Terms will control with respect to the Plan.

12.6. If a court finds part of this agreement illegal, the rest will continue in force. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs, including part of any remaining paragraph will remain in full force and effect.

12.7. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

12.8. We will send you information relating to your account (e.g. payment authorisations, invoices, changes in password confirmation messages, notices) in electronic form only, for example, via emails to your email address that you provided during registration or through your account on the website.

12.9. We reserve the right to transfer our rights or obligations under this agreement to any company, firm or person provided this does not affect your rights under this agreement. We will notify you thirty (30) days before doing so.

12.10. This agreement is personal to you. You may not transfer your rights or obligations under this agreement to anyone else, and no third party is entitled to benefit under this agreement.