We hope you're completely happy with your SodaStream bubbles, however, if you aren't, there's no need to worry. Just send your item back to us, in its original condition, with proof of purchase within 28 days (or 14 days for sale items) for an exchange or a refund. Your statutory rights are not affected. Please note for items where you have changed your mind you will need to cover the cost of sending the item back to us and be sure to obtain a proof of posting.

Faulty Items

We take great pride in everything we do and are just as disappointed as you when things aren’t up to scratch. If you have received something that isn’t up to the high standard please call our Customer Team on 0800 0858 373 or email customer.care-uk@sodastream.com where one of our Customer Team will be able to advise you on how to return your faulty goods.

Received the wrong item?

If you think you’ve received the wrong item or part of your order is missing then please contact our Customer Team on 0800 0858 373 or email customer.care-uk@sodastream.com.

Please note we currently cannot deliver to any address off the mainland UK, including Northern Ireland. Deliveries to the highlands of Scotland can take up to 4 working days. 

Delivery time for orders within the UK is within 2 to 3 working days after the order is placed. We offer two options for delivery: Home Delivery or Store Delivery.

Home Delivery

Home Delivery is made within 3 working days by DPD. DPD will deliver your parcel between 08:00hrs - 20:00hrs. You will receive notification of your one-hour delivery window on the morning of delivery via Email and or SMS text notification. For further details please read our FAQs.

Cost of Home Delivery is £3.99

CollectPlus Store Delivery

Store Delivery is made within 4-5 working days by CollectPlus. Delivery window is dependent on the store but Monday-Sunday. For further details please read our FAQs.

Cost of CollectPlus is £2.99.

Gas Exchange Returns

If you're ordering gas exchange, a CollectPlus returns label will be sent with your order. This needs to be placed onto the box of your empty cylinder so it can easily be tracked back to us. Then simply return it to one of 5,500 CollectPlus stores.

Please make sure to obtain a proof of postage from Collect+ when returning your empty cylinders.

These Conditions of Sale govern the sale of products by SodaStream to you.

Please read these conditions carefully before placing an order with SodaStream. By placing an order with SodaStream, you signify your agreement to be bound by these conditions.

1 OUR CONTRACT

Your order is an offer to SodaStream to buy the product(s) in your order. When you place an order to purchase a product from SodaStream, we will send you an e-mail confirming receipt of your order and containing the details of your order (the "Order Confirmation E-mail"). The Order Confirmation E-mail is acknowledgement that we have received your order, and does not confirm acceptance of your offer to buy the product(s) ordered. We only accept your offer, and conclude the contract of sale for a product ordered by you, when we dispatch the product to you. Your contract is with SodaStream. Without affecting your right of withdrawal set out in section 2 below, you can cancel your order for a product at no cost any time before we dispatch your order.

You may complete the following cancellation form and email it to: customer.care-uk@sodastream.com

...................................................................................

CANCELLATION FORM

To: SodaStream

Address: 3 Francis Court, High Ditch Road, Fen Ditton, Cambridge, CB5 8TE.

Fax: 01223 293 167

Email: customer.care-uk@sodastream.com

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods,

Ordered on [*]/ received on [*]

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s): [where form is printed]

Date:

[*] Delete as appropriate. 

........................................................................................

2 RETURNS

Please review our Returns Policy which applies to products sold by SodaStream. In addition to your 28-day returns guarantee, customers in the European Union are entitled to a statutory withdrawal right of fourteen business days.

3 PRICING AND AVAILABLITY

All prices are inclusive of legally applicable VAT.

We list availability information for products sold by us on our website including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. As we process your order, we will inform you by e-mail as soon as possible if any products you order turn out to be unavailable and you will not be charged for those products.

Please note that unless otherwise stated on the website, delivery estimates are just that. They are not guaranteed delivery times and should not be relied upon as such.

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your right to have the products sent to you within a reasonable time. If the delay occurs before the products are dispatched, we will not charge you for the products until they are dispatched and you may cancel your order at any time prior to dispatch.

4 APPLICABLE LAW

These conditions are governed by and construed in accordance with the laws of England, and the application of the United Nations Convention of Contracts for the International Sale of Goods is expressly excluded. We both agree to submit to the non-exclusive jurisdiction of the courts of England, which means that you may bring a claim to enforce your consumer protection rights in connection with these Conditions of Sale in England.

5 AMENDMENTS TO THE CONDITIONS OF SALE

We reserve the right to make changes to our website, policies, and terms and conditions, including these Conditions of Sale at any time. You will be subject to the terms and conditions, policies and Conditions of Sale in force at the time that you order products from us, unless any change to those terms and conditions, policies or these Conditions of Sale is required to be made by law or government authority (in which case it may apply to orders previously placed by you). If any of these Conditions of Sale is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

6 WAIVER

If you breach these Conditions of Sale and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Conditions of Sale.

7 CHILDREN

We do not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18 you may only buy from www.sodastream.co.uk with the involvement of a parent or guardian.

8 OUR CONTACT DETAILS

SodaStream is the trading name of SodaStream Worldwide Trading Company. 

Our Commitment To Privacy

Your privacy is very important to us at SodaStream and its affiliates, hereinafter also "we" and/or "us" and/or "SodaStream"). To better protect your privacy we provide this notice ("Privacy Notice") explaining our information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personal data may be requested.

We strongly urge you read this notice and make sure you fully understand our practices in relation to personal data, before you access or use any of our services. If you read and fully understand this Privacy Notice, but remain opposed to our practices, you must immediately leave our website, and avoid or discontinue all use of any of our Services. Where you have read this notice but would like further clarification, please contact us at privacy@sodastream.com.

Important information

The purpose of this Privacy Notice is to provide you with clear explanation of what personal data we collect, when, why and how we collect, use and share your personal data and it explains your statutory rights. This Privacy Notice is not intended to override the terms of any contract you have with us, nor any rights you might have under applicable data privacy laws.

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information on our website or offline from those we actually know are under 13, and no part of our website is structured to attract anyone under 13. Parents and guardians should supervise their children's activities at all times. If we learn we have collected or received personal data from a person under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a person under 13, please contact us at privacy@sodastream.com.

Note that our website contains links to third party websites which we are not responsible for. Please review the privacy policies of such third party websites should you visit these websites. This Privacy Notice does not address the privacy or information practices of any third parties.

Our website uses cookies and other tracking technology to automatically collect certain data concerning its interactions with visitors. Some of this information may include personal data. We explain more about the information we collect using cookies and tracking technology in paragraph 10.

What information do we collect and how do we collect it?

Personal data is collected when you voluntarily submit it through a website form, if you register with or use one of our website or online services. Our website automatically collects certain data concerning its interaction with visitors that facilitate operation, management and planning. Some information that may constitute personal data (such as your browser type, operating system, IP address, domain name, number of times you visited the website, dates you visited the website, date and time of an online request, the time required to download information you requested, error codes generated while your browser is in contact with our website and the amount of time you spent viewing the website) may be collected via cookies and other tracking technologies, all on an anonymised basis. Aggregate Information (such as how many times visitors log onto our website) may also be collected. We explain more about our use of cookies and tracking technologies in paragraph 10.

If you register or contact us as an individual, we will collect your name, email address, telephone number, address information (together, "identification data"); information about your household ("household composition data"), the consumption habits of you and members of your household ("consumption data"), information about the device you use to access our website or online services ("device data"), payment and credit card information ("payment data"), information to set up and access your SodaStream account ("login data"); or

If you register or contact us on behalf of a company, we will collect company identification data, identification data from the company representative, company composition and consumption data, device data, payment data and login data.

If you contact us by other offline methods in order to buy our products or services or by using one or more of the contact means provided offline, we will collect identification and payment data as relevant for the sale and delivery of the goods and services or to respond to your query or complaint and, as far as necessary, for the handling and fulfilment of the order and ongoing provision of our services.If you engage with us through social media e.g . Water Blog, Recipe Site, Facebook, Pinterest, Twitter, we collect login information and any personal data you voluntarily provide, such as opinions in blog or recipe entries, or messages you post on our social media pages. If you upload content, including your personal data, to a social network and then tag our website, your submission will be subject to that social network's terms of use and privacy notice, even where you post on an official SodaStream page on the social network. We do not have control over these terms of use and privacy policies, and have not reviewed their adequacy. You should therefore review these before submitting any personal data.If you apply to one of our open positions published in our careers sites, by sending us contact details and CV ("applicants personal data") via the relevant application on our website, or through any other means provided by us (e.g . social media), we will collect such applicants personal data in order to process your application.How do we use your personal data?

To provide our products and services

We collect personal data in order to offer our products and/or services and their functions. We may use the information collected in order to validate your order or subscription, to process your payment (for instance of a monthly fee in the case of a subscription) and to provide the products and services that you requested, ordered or to which you subscribed. We will also use your personal data as far as necessary for the handling and fulfilment of your order as well as to provide customer support.

We also use this information for customer management purposes, to maintain our relationship with you, with a view to providing stellar customer experience.

To verify your identity

We may use the information collected from you to verify your identity. We may also use this information to establish and set up your account, verify or re-issue a password, log your activity and contact you from time to time;

For internal business purposes such as:

to improve our products in order to make them fit for our customers' needs and to draw insights in relation to possible improvements;to improve our services to you and customize your browsing experience. Some of the information (particularly the information collected by cookies and other tracking technology) helps us improve our website; andto track any fraudulent activities and other inappropriate activities and monitor content integrity on our website.

To process job applications

We collect applicants personal data solely for SodaStream's internal recruitment purposes including for: identifying applicants, evaluating their applications, making hiring and employment decisions, and contacting applicants by phone or in writing.

To communicate with you

We use your personal data to respond to your queries and/or complaints about our products or services, and to provide you important information about your account and your products e.g. to inform you that your payment has been accepted or your order has been processed.

Carrying out Direct Marketing:

We may use your personal data, including information related to your order, such as your address for direct marketing purposes. We may for example send you emails to inform you of news and updates about our products and services. This may be in the form of email, post, SMS, telephone or targeted online advertisements. Where required by law, we will obtain your consent prior to sending you such marketing information.

To protect your privacy and ensure you have control over the use of your personal data, we will always give you the opportunity to "opt out" of direct marketing when you contact us in relation to a product or service or you receive any email, text or other direct marketing communication.

You have a right to prevent direct marketing of any form at any time - this can be exercised by following the opt-out link attached to each communication, by changing privacy settings within your SodaStream account or by sending an email to privacy@sodastream.com. If you want to review or update the information you have provided us, you can click "my profile" at our website's home page, and edit the information. If you have not been asked already to provide your email address and a password, we will ask you to do it before changes are made, so as to prevent others from accessing and altering your personal data.

Based on the information we have about you, we take steps to limit direct marketing to a reasonable and proportionate level, and to send you communications which we believe may be of interest or relevance to you, based on the information we have about you.

Legal basis for processing personal data:

We will only collect, use or share your personal data for the purposes set out in this Privacy Notice where we are satisfied that:

our use of your personal data is necessary to perform a contract or take steps to enter into a contract with you. For example, in order to provide our product and our services it will be necessary for us to process certain personal data such as your address, phone number, identification data and payment data to create your user account or fulfil your order. Also, we carry out this processing for the purpose of knowing our customer and maintaining our relationship with you, with a view to providing a stellar customer experience; or

our use of your personal data is necessary to support legitimate interests that we have as a business to provide products and services to our customers, provided it is conducted at all times in a way that is proportionate, and that respects your privacy rights. For example, we strive to always improve our products and services in order to make them fit our customers' needs. For this reason, we process personal data such as consumption habits, device information and household composition and draw insights in relation to possible improvements; or

our use of your personal data is necessary to comply with a relevant legal or regulatory obligation that we have. For example, to maintain appropriate business records, to comply with lawful requests by public authorities and to comply with applicable laws and regulations or as otherwise required by law; or

you have provided your consent to us using your personal data for that purpose (e.g . where you provide us with marketing consents or opt in to additional services).

Where the basis of processing is your consent, you have the right to withdraw your consent, and therefore prevent that processing, at any time.

How we protect and store your personal data:

Data Security

To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect. Some of the steps we take are: placing confidentiality requirements on our staff and service providers; destroying or permanently anonymising personal data if it is no longer needed for the purposes for which it was collected. Sodastream will comply with applicable laws in the event of any breach of the security, confidentiality or integrity of your personal data and, where we consider appropriate or where required by applicable law, notify you via email, text or conspicuous posting on our website in the most expedient time possible and without unreasonable delay, in so far as it is consistent with (i) the legitimate needs of law enforcement, or (ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.

However, the security of personal data depends in part on the security of the device used to communicate with us, the security you use to protect your login information, and the security provided by your internet access service provider. We make commercially reasonable efforts to make the collection and security of information consistent with this Privacy Notice and all applicable laws and regulations. Where you have a SodaStream username, login or password, you are responsible for keeping this information confidential. We ask you not to share a username, login or password with anyone.

Data Retention

We may retain your data as long as necessary to provide our products and services, and beyond such time to the extent legally permitted and based on our legal obligations (e.g . in relation to invoice retention) or legitimate interests (eg in retaining data for the purposes of responding to possible disputes or complaints or for possible reactivation of subscriptions).

In addition, we maintain a data retention policy which we apply to information in our care. Where your data is no longer required we will ensure it is securely deleted or anonymised.

Please note that SodaStream may retain applicants personal data submitted to it for no longer than two years after the applied position has been filled or closed. This is done so we could re-consider applicants for other positions and opportunities at SodaStream; so we could use their information as reference for future applications submitted by them; and in case the applicant is hired, for additional employment and business purposes related to his/her work at SodaStream. If you previously submitted applicants personal data to SodaStream, and now wish to access it, update it or have it deleted from SodaStream's systems, please contact us at privacy@sodastream.com.

We may share your personal data

SodaStream may share your personal data with third parties (or otherwise allow them access to it) only in the following manners and instances:

to other SodaStream affiliates for the purposes mentioned in this Privacy Notice.

with any third parties to whom the relevant SodaStream entity subcontracts all or part of this processing. The purpose of this transfer will be to help manage our business and deliver services. For instance, we may transfer your personal data to a service provider to the extent necessary to complete an order and deliver your product. Other instances may include transfers to e-marketing service providers, hosting providers and any other relevant roles. Note that we will never sell your personal data to a third party. These third parties have agreed to confidentiality restrictions and use any personal data we share with them or which they collect on our behalf solely for the purpose of providing the contracted service to us.

where permitted by local data protection laws, SodaStream may disclose or otherwise allow others access to your personal data pursuant to a legal request, such as a subpoena, legal proceedings, search warrant or court order, or in compliance with applicable laws, if we have a good faith belief that the law requires us to do so, with or without notice to you. If warranted, we may also allow access to this information in special emergencies where physical safety is at risk.

we may disclose any personal data or other information obtained from or about you, to third parties in connection with a merger, acquisition, bankruptcy or sale of all or substantially all of our assets, to the extent that this is necessary for the process.

Transferring personal data globally

Your personal data may be transferred and stored outside your place of residence, that are subject to different standards of data protection. In particular, if you live in the EU, you should be aware that your personal data may be shared with, and transferred to, SodaStream affiliates and third-party service providers who are located outside the EU. We will take appropriate steps to ensure that transfers of personal data are in accordance with applicable law and carefully managed to protect your privacy rights and interests and transfers are limited to countries which are recognised as providing an adequate level of legal protection or where we can be satisfied that alternative arrangements are in place to protect your privacy rights. To this end:

we will ensure that transfers within SodaStream and its affiliates will be covered by an agreement entered into by members of SodaStream Group (an intra-group agreement) which contractually obliges each member to ensure that personal data receives an adequate and consistent level of protection wherever it is transferred within the Group;

where we transfer your personal data outside SodaStream or to third parties who help provide our products and services, we will obtain contractual commitments from them to protect your personal data. Some of these assurances are well recognised certification schemes like the EU - US Privacy Shield for the protection of personal data transferred from within the EU to the United States; or

where we receive requests for information from law enforcement or regulators, we will carefully validate these requests before personal data is disclosed.

You have a right to contact us for more information about the safeguards we have put in place (including a copy of relevant contractual commitments) to ensure the adequate protection of your personal data when this is transferred as mentioned above.

Use of Cookies and Other Tracking Technologies

SodaStream uses certain monitoring and tracking technologies (such as cookies, beacons, pixels, tags and scripts). These technologies are used in order to maintain, provide and improve our services on an ongoing basis, and in order to provide our customers with a better experience. For example, thanks to these technologies, we are able to maintain and keep track of our customers' preferences and authenticated sessions, to better secure our services, to identify technical issues, user trends and effectiveness of campaigns, and to monitor and improve the overall performance of our services.

Please note that third party services placing cookies or utilizing other tracking technologies through our services may have their own policies regarding how they collect and store information. Such practices are not covered by our Privacy Notice and we do not have any control over them.

Cookies

Our website uses cookies, web beacons and similar technologies ("Cookies") to track information provided to us by your browser when you use our website. Cookies are small text files containing small amounts of information which are downloaded and may be stored on any of your devices that enable internet usage e.g. your computer, smartphone or tablet - like a memory for a web page. We use several different types of cookies.

We use the following cookies on our website:

necessary cookies

Necessary cookies are essential and help you navigate our website. This helps to support security and basic functionality and are necessary for the proper operation of our website, so if you block these cookies we can't guarantee your use or the security during your visit.

functionality cookies

Functionality cookies are used to provide you the best user experience. These cookies are, for instance, used to personalise content for you in line with your location. It also allows our website to remember choices made (like turning off use of cookies or which location you have previously selected) to provide more personal features.

performance cookies

Performance cookies help us to understand the behaviour of users of our website. This allows us to continuously improve our website to provide the best information in support of our project aims. These cookies are also used to help us understand how effective our website is. For instance these cookies tell us which pages visitors go to most often and if they get error messages from web pages.

All of the Cookies are managed by third parties, and you may refer to the third parties' own website privacy notifications for further information. In particular, we use Google Analytics, which allow us to assess how you and other web users use our website, and this information is essential in helping us to continuously improve our website's functionality. They can be preserved from 30 minutes to two years. The information generated by these cookies about your use of our website (including your IP address) will be transmitted to and stored by Google Inc on servers in the United States.

Control your cookie settings:

Once you have given us your agreement to the use of cookies, we shall store a cookie on your computer or device to remember this for next time. Internet browsers allow you to change your cookie settings, for instance to block certain kinds of cookies or files. You can therefore block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies, you may not be able to access all or parts of the website, due to the fact that some may be functionality cookies. further information about deleting or blocking cookies, please visit: http://www.allaboutcookies.org/manage-cookies/.

Your rights in relation to your personal data

Subject to paragraph 11.2, certain exemptions, and in some cases dependent upon the processing activity we are undertaking, you have the following rights in this paragraph:

to request that we provide you with a copy of your personal data that we hold and you have the right to be informed of; (a) the source of your personal data; (b) the purposes, legal basis and methods of processing; (c) the data controller's identity; and (d) the entities or categories of entity to whom your personal data may be transferred;

to request that we cease processing your personal data, in whole or in part, as you direct us, for any purpose, save to the extent it is lawful to do so without consent;

to request that we restrict the processing of your personal data where: (a) the accuracy of the personal data is contested; (b) the processing is unlawful but you object to the erasure of the personal data; (c) we no longer require the personal data for the purposes for which it was collected, but it is required for the establishment, exercise or defence of a legal claim;

to request that we erase your personal data in limited circumstances where it is no longer necessary in relation to the purpose(s) for which it was collected or processed;

to challenge processing which we have justified on the basis of a legitimate interest;

to request that we not transfer your personal data to unaffiliated third parties for the purposes of direct marketing or any other purposes;

to request that we change the manner in which we contact you for marketing purposes;

to request that we correct any errors in your personal data;

to request that we update your personal data as required. Note that you may also correct, update or remove certain parts of such personal data by yourself, or completely deactivate your SodaStream account, through your account settings;

to request that we update your personal data as required. Note that you may also correct, update or remove certain parts of such personal data by yourself, or completely deactivate your SodaStream account, through your account settings;

to obtain a copy of the safeguards under which your personal data is transferred outside the EU; and

to lodge a complaint with your local supervisory authority for data protection.

We may ask you for additional information to confirm your identity and for security purposes, before disclosing the personal data requested to you. We reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive.

Changes to this Privacy Notice

We may update and change this privacy statement from time to time, to keep it up to date with legal requirements and the way we operate our business. Please regularly check these pages for the latest version of this Privacy Notice.

Contact information

If you have any questions about this Privacy Notice or wish to exercise any of your rights as described in paragraph 11, you can contact us at:

email address: privacy@sodastream.com

We will attempt to resolve any complaints regarding the use of your Personal data in accordance with this Privacy Notice.

For EU Member State residents, you also have a right to lodge a complaint with your national data protection supervisory authority at any time. However, we encourage you to first contact us.