Why didn’t I get my deposit / refund back?

With the new exchange model, we charge you less and you only pay for the CO2 up front! Once we receive your cylinder(s) back, we don’t charge you further and therefore no refund is required. A charge of £10 is only going to made if we do not receive your cylinder(s) back within 45 days of purchase. We will of course refund you if you send cylinder(s) back after you have been charged.