Gas refill FAQ

I don’t want to use the online exchange service, but would prefer to go into a store.

My cylinders have been discontinued. What are my options?

Why do we recommend that you always have more than one cylinder?

How do I know if the cylinder is empty?

I don’t have the box that my new cylinders came in any more. What else can I use?

I’ve ordered more than one and you only sent one label.

How do I get a 60 litre cylinder refill(s) when the one(s) I have is/are empty?

Why do I need to pay a deposit on my gas exchange?

What do you mean by an exchange?