How to Return Your Empty Cylinders
What Happens After Your SodaStream CO₂ Order: Your Post-Purchase Guide
When your SodaStream CO₂ cylinders arrive there’s one more step to keep in mind: returning the empty cylinders. Whether you ordered a one-time exchange, a plus or ultimate bundle, or if you're subscribed for regular deliveries, returning the empties is the way to keeping our exchange program running smoothly and sustainably.
Here’s how to return your empties with ease - and avoid any unnecessary charges.
Don’t Toss the Box!
As soon as your order arrives make sure to hold on to the box your cylinders came in, you’ll need it to send back the empty cylinders. Lost your box? No worries, you can use any sturdy box for the return but make sure to follow the steps here.
Know Your Return Window
Your return window depends on the type of product purchased.
Exchange: Return within 45 days
Plus/Ultimate Bundle: Return within 90 days
Subscription: Return within your subscription frequency + 30 days
For example, if you purchase a subscription with 3 cylinders and a 2 month frequency, you need to return 2 empty cylinders within 2 months + 30 days.
Follow Our 3 Simple Steps to Return Your Empties
- Box up your empty cylinders.
- Request a QR code from InPost or a label from Yodel to print at home or in store using your customer number (which you can find in My Account)
- Return to your nearest InPost locker or Yodel Parcel shop. See return locations
Track Your Return
Once we receive your return, we’ll email you a confirmation and update your return status to "closed" in My Account. You can check your return status in My Account. Don't have an account yet? Creating an account is fast and easy, just click here.
What Happens If I Don't Return?
If any cylinders aren’t returned on time, or if fewer are sent back than were ordered, a £10 charge per unreturned cylinder will apply automatically. This fee covers the cost of the cylinder and helps us maintain the quality and availability of our exchange program. If your cylinders are returned at a later date, the charge will be refunded.
Returning your cylinders is fast, free, and essential to keeping the SodaStream system sustainable. Thank you for helping us close the loop!
